This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways were very pungent with cooking odors. The walls were very thin and the room above us could be heard loudly walking around well into 3am each night. Itmade it VERY difficult to sleep.
Business response:
Dear Stacy, Thank you for taking the time to share a review. We are sorry to hear that your stay was impacted by a few oversights in the hallways and noise disruptions from neighboring guests. We understand how important it is to have a peaceful environment, especially when it comes to getting a good night’s rest. Your comments have been shared with the respective teams for necessary improvements. Overall, we appreciate you bringing this to our attention and are grateful for your patience. We hope you will consider giving us... read more
Stay away The hotel was way below my expectations based on the hotels.com description. I would not stay there again. It was more like a transient place for low income residents.
Business response:
Dear Gabrielle, We’re sorry to hear that your experience did not meet expectations and that the property did not align with the description you saw. Our hotel is designed for extended stays, and we strive to accommodate a wide range of guests comfortably. Your comments regarding the environment and overall impression have been noted and shared with our management team for review. We appreciate your input as it helps us improve. Thank you again, and we hope to welcome you back. Sincerely, Hotel Management
Highway noise limited parking
Business response:
Dear Guest, We apologize for the inconvenience caused by highway noise and limited parking during your visit. While our location offers easy access to major routes, we understand that external noise can impact your comfort. We’re exploring ways to optimize our parking layout to better accommodate demand. Your feedback is important as we strive to enhance all aspects of your stay. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Would not recommend When we went to book our hotel we were looking for a clean family friendly place. The pictures of this hotel totally differ from what the room actually looks like. When you walk to the elevator it immediately smelled gross. You get in the elevator and the whole thing shakes going up and down it. The room did not make things any better. The room smelled and felt grungy. The couch had stains all over it. The counter in the bathroom look dirty but we think it was just stained that way. The bathtub had a chun... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. Cleanliness and comfort are top priorities for us, and we regret that we did not meet those expectations. Your comments regarding the condition of the room, elevator, and overall experience are concerning, and we will address these issues immediately to ensure they are resolved. We truly appreciate your input and will take the necessary steps to improve our facilities. We hope you will consider staying with us again in the future, a... read more
Horrible There was no water for shower. There were workers that were replacing hot water heaters I was told one hour and 3 hours later still no water. As I was calling for a refund the fire alarm went off because of whatever the workers were doing. The place stunk and everything was dated like old old!
Business response:
Dear Guest, We understand how frustrating it must have been to experience delays with the water and unexpected disruptions during your stay. We regret the inconvenience it caused. We also recognize the importance of keeping our spaces fresh and up-to-date. Your feedback is valuable, and we’re always working to enhance the guest experience. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
Keys never work, and they double charged me
Business response:
Dear Guest, We apologize for the trouble with your keys and billing. That’s definitely not the experience we want for our guests. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future. Additionally, financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through them, and we suggest you contact them directly. We appreciate your ... read more
Room was not clean and it smelled bad.
Business response:
Dear Karina, We apologize for the cleanliness and odor issues you encountered during your stay. Providing a fresh and comfortable environment is our priority, and we regret that we fell short. Your comments have been shared with our housekeeping team to ensure improvements. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,156 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.