This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night traveling stay The front desk workers were very sweet! The room was not very clean though, it had a really bad, mildewy smell and the rug felt wet, the shower had dirt, the bathroom sink had hair in it, there was a hairball on our rug, and our bed had a few crumbs under the pillow. We were also on the first floor and our window was facing the parking lot and the cars & people outside were loud all night.
Business response:
Dear Guest, We deeply apologize for the cleanliness issues you encountered. Please know we take this seriously and are addressing the areas mentioned to ensure our rooms meet the high standards we strive for. We also appreciate your understanding regarding the noise and will work on improving soundproofing. We hope to welcome you back for a more comfortable stay in the future. Sincerely,Hotel Management
They wouldn’t let me stay or check in because of a hidden 100 dollar fee if you live in Fort Wayne and I didn’t have the time to add it to the debit card
Business response:
Dear Jesse, We apologize for any confusion or inconvenience caused by the fee policy. We understand how frustrating this situation must have been, especially when you were unable to add the fee to your debit card in time. Please know that we are working to better communicate our policies in advance to avoid similar issues in the future. We hope you’ll consider staying with us again and give us another opportunity to provide you with a seamless experience. Sincerely,Hotel Management
Please do better Horrible! There was constant noise of children running from the ceiling during the day. I work nights, so I got very little sleep. There were also hairs in the shower, and a battery lying on the bed under the blanket when I arrived. It made me wonder if they actually changed the bedding.
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for the noise disturbances and cleanliness issues you encountered during your stay. We understand how important a quiet and clean environment is, especially for guests working night shifts. Your concerns regarding the bedding and bathroom cleanliness have been shared with our housekeeping team for immediate action. We are also addressing the noise issue to better accommodate varying schedules. We appreciate your input and look forward to welcoming you back for a ... read more
The room itself was fine, clean. The neighbors above had kids jumping off furniture like elephants until 11pm every night! I called to front desk nightly who said oh we've had complaints for 2 weeks! And most of managers or staff out sick so no one had authority to do anything about it. Also next to zero breakfast, a couple granola bars, oatmeal packets on a coffee bar was a joke to say breakfast included. I'm not a complainer but yeah this wasn't great for those reasons.
Business response:
Dear Patricia, Thank you for your feedback. We're pleased to know you found your room clean and comfortable. We apologize for the disturbance caused by noise from neighboring guests and regret that our team couldn’t address it promptly. Your comments about breakfast options are also noted, and we’ll be reviewing these to ensure they better meet guest expectations. Your comfort and satisfaction are important to us, and we look forward to welcoming you back for a more peaceful stay.Sincerely,Hotel Management
Bugs
Business response:
Dear Chris, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered with bugs during your stay. Cleanliness and comfort are our top priorities, and we take such matters very seriously. Your feedback will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and patience as we work to enhance our guest experience. We hope you will consider staying with us again for a more enjoyable visit.Sincerely,Hotel Management
I should have thought more about what extended stay meant when I booked for a short sleepover on a road trip. Building was very busy, noisy. Lots of families and screaming, yelling, running, lots of pets. Hotel had some odour but was clean, room was huge, staff was great. Breakfast is minimal. Planning ahead I would book a normal hotel next time.
Business response:
Dear Scott, Thank you for your feedback. We appreciate your comments regarding the cleanliness of our property, the spacious room, and our helpful staff. We apologize for any noise and disturbance you encountered during your stay, as well as for the minimal breakfast offerings. Extended stays do cater to longer-term guests, which can sometimes lead to a busier environment. We hope to improve your next experience if your travels bring you back our way. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,156 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.