Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Dear VENKATA SUBBA RAO, Thank you for sharing your feedback with us. We apologize if our facilities did not meet your expectations. We appreciate our guest's valuable input as we continually strive to grow and improve our guest's experience. We hope to provide you with a better impression the next time.Sincerely,Hotel Management 

Business response:

Dear VENKATA, We appreciate your feedback regarding your recent visit to our hotel. We are disheartened to learn of your dissatisfaction with the quality of our facilities and apologize for any inconvenience this may have caused you. We value your feedback and take it seriously in our efforts to improve the guest experience. Please be assured that we will look into this matter and take appropriate measures to prevent such issues from arising. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Lucy, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management