Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Yolanda, thank you for providing feedback about your stay at our hotel. We’re happy that overall you had a nice experience, but we’re sorry we were unable to meet your high standards with the cleanliness of our your room. Please be assured that we have shared your feedback with our housekeeping team, and we will be more diligent with our efforts moving forward. We hope you will return to give us another opportunity to make a better impression. Sincerely, Hotel Management 

Business response:

Jonathan, thanks for taking the time to share your review online. Although you liked our location, we apologize for the service issue and your feedback is shared with the front office team to be diligent going ahead. Thank you for your review, and we hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Joseph, thanks for sharing your your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Jennifer, we are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the odor issue you encountered here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management