Extended Stay America - Fremont - Newark

Business response:

Thank you for your feedback. We are glad you found your room to be well-maintained and had a pleasant time here. However, we can understand your disappointment with some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. We hope you will be coming here again. Sincerely, Hotel Management 

Business response:

We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Christine, thank you so much for the perfect rating of Extended Stay America. It was a pleasure to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

It was a pleasure receiving your fantastic rating for Extended Stay America. We are delighted you enjoyed every aspect of your stay. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Larry, thank you for choosing to stay with us at Extended Stay America. We are glad to know you liked your well-appointed room and that overall you had a pleasant time while you were here. However, we are sorry for your disappointment with the cleanliness of our property. We have shared your feedback with our housekeeping team to be more diligent with their efforts going forward. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Julie, thank you for the fantastic feedback about your stay at Extended Stay America. We are glad to know you enjoyed your time with us and that you were impressed with the cleanliness of our property as well as our courteous associates. It was a pleasure hosting you, and we cannot wait for your future visit. Sincerely, Hotel Management 

Business response:

Alex, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Mehdi, thank you for being our guest. We are pleased you liked our location as well as our accommodations, but we are sorry for the maintenance issue you encountered in your room. Rest assured, your comments have been shared with the appropriate team to immediately review and fix the problems. We appreciate your business and hope to see you again. Sincerely, Hotel Management