Extended Stay America - Fremont - Warm Springs

Business response:

Joseph, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Tony, thank you so much for the amazing review! We are happy you enjoyed your stay at Extended Stay America and it is great to know you were so comfortable at our hotel. We really appreciate the nice comments about the team members, and we will share your compliments with them. We hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-kept room and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you loved your comfortable bed and well-appointed room. However, we're sorry our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope this issue will not overshadow your otherwise positive experience and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Mike, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

David, thank you for the review of our hotel and for sharing your feedback. We are glad to read you liked our well-kept property and had an overall pleasant visit. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as w... read more

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management