This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best price for a traveling budget/ Desperation Lobby is in a corner, which i have neverseen before.. And was closed at 11. We arrived at 11:15 pm, but the clerk was friendly and opened the door after 2 bell rings. Parking lot is crowded and dirty. Building is very much in need of repairs. The room key with a sticky note telling us the room number didnt work but luckily the door didnt latch all the way. Floor is incredibly stained. The concrete walls are cracked. The plug-in room airfresheners (not plugged in) is an interesti... read more
Business response:
Dear Tara, Thank you for being our guest and reviewing our hotel. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Manage... read more
Avaeage
Business response:
Dear Antony, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
When I arrived, the staff that checked me in was very polite. I got to my room however and was shocked to find that it hadn’t been fully cleaned. There were no blankets on the bed, just a fitted sheet and pillows. The bathroom cleanliness left a lot to be desired.
Business response:
Dear John, Thank you for reviewing our hotel. While we are pleased that you loved our front desk associate's hospitable service, we are sorry for the cleanliness issues with your guest room and any oversight on our part. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take... read more
,
Very good located. Lots of parking. Friendly staff. Room has a smell and carpet was dirty.
Clean friendly staff
Business response:
Dear robert, Thank you for choosing Extended Stay America and sharing your experience. We aim to provide an exceptional experience for our guests, and we’re glad we hit our mark with our excellent service and clean accommodation. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Never again
Business response:
Dear Joanne, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourse... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.