Extended Stay America - Gainesville - I-75

Business response:

Thank you for evaluating your stay. We're glad to know our location was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the maintenance and odor issues you encountered in your room. We have discussed your feedback with the respective teams, and we're working with them to prevent such scenarios from happening again. We would like to regain your trust and hope you will give us that chance in the future. We hope you will return so we can make it up to you. Sincerely... read more

Business response:

Please accept our sincerest apologies for the odor and noise issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the team in an effort to improve our service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for detailing your experience at Extended Stay America. It was a pleasure to learn you the comfort of your fully-equipped room gave you a home-like feeling and that you were awed by our excellent hospitality. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Stacy, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Steen, thank you for evaluating your visit to our hotel. Although you liked our location, we are disappointed and feel sorry to know you weren't happy with your room. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. However, we regret any inconvenience caused while using our parking facility. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

William, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Corey, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management