Extended Stay America - Gainesville - I-75

Business response:

Thank you for reviewing Extended Stay America and for recommending us as a great value. We are thrilled to know you had an excellent stay and that you enjoyed your comfortable suite along with the fully equipped kitchen. Thanks again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are happy to know you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of this policy on arrival. On behalf of everyone here, w... read more

Business response:

Thank you for sharing your thoughts about your stay with us. We are sorry you had cleanliness issues with your room, and we agree this is unacceptable. We have followed up with the housekeeping team to investigate where we missed a step and will take corrective action so that this does not happen again in the future. We hope to have another chance to host your lodging needs again. Sincerely, Hotel Management 

Business response:

Farrell, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area and we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with the service we offer and that you had an enjoyable stay while here. Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Linda, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Tracy, thanks for sharing your experience. We are delighted to read you were benefited with our convenient location and that you found us to be affordable. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Wayne, thank you for being our guest. We are happy to know you enjoyed the service provided by our staff and our convenient location. However, we're sorry for the housekeeping service issues you had in your room. We have taken steps to make sure this doesn’t happen again in the future. We hope to see you soon whenever your travel brings you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management