Extended Stay America - Greenville - Airport

Business response:

We are passionate about providing our guests with refreshing accommodations; therefore, we are sorry that we did do so during your stay. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Thank you for your feedback, and we hope that you will give us another opportunity to serve you on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We are thrilled to know our prime location close to several places worked well for you and that the service provided by our superb associates met all your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We apologize for your disappointment during your stay. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will reconsider a return visit as we would love the opportunity to make it up ... read more

Business response:

Thomasine, we are sorry for your disappointment with the options for the TV channels we offer. We value your constructive feedback as it helps us understand the expectations of our guests better. On a positive note, we appreciate excellent ratings, and we hope to welcome you again at Extended Stay America the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tony, thank you for being our guest. We apologize for the difficulties you faced with the stove in your room and that there were burns on the carpet. We would have been more than happy to try to correct the issue prior to your departure. On a positive note, we appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. We hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management