This profile has been claimed by the business owner or representative.
Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff. Disappointing breakfast and lack of room supplies (like a cup).
Business response:
Thank you for sharing your concerns. We are disappointed to read about your dissatisfaction with our hotel’s facilities and our breakfast offerings. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve them going forward. On a positive note, we are glad your past experience with us did not deter you from giving us a poor rating, and we hope you give us a chance to live up to your expectations on your next visit to our city. Sincerely, Hotel Management
Quiet relaxing stay Every thing was up to par clean room. Friendly staff no rowdy people. Would stay again no problem.
Business response:
Joel, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I love the people that work here! Very polite and friendly!! Great place tomstay and very clean!!
Business response:
Thank you for the great review! We are glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
Comfortable rooms. Would stay again
Business response:
Thank you for letting us know your stay at Extended Stay America was exceptional, and you especially liked your comfortable suite. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
This extended stay is not worth the money. During my 5 day stay we were not given toilet paper and had to ask for towels and were told unless we stayed longer than 7 days cleaning services were not given.
Business response:
Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for. We are sorry for your disappointment with the cleanliness policy. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to st... read more
The lady who checked me in went out of her way to get me a room in a quiet area of the hotel, and I really appreciated that. I have stayed in other Extended Stay hotels where the kitchen was stocked with dishes, utensils, paper towels, etc, but I was surprised to see that the kitchen had nothing in it. I requested a toaster and coffee maker. I got the toaster right away, but I was told they could not find a coffee maker. The room wasn't exactly dirty but wasn't extremely clean. The kitchen and bathroom floors were sticky, an... read more
Business response:
Thank you for your review. We are glad you liked the friendly service provided by our staff. However, we are sorry for your disappointment with the kitchenware policy nad also apologize for the minor cleanliness issues you encountered. Your feedback will be shared with our housekeeping team so that they are more diligent going forward. We appreciate your business and hope to see you again for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,239 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.