Extended Stay America - Greenville - Airport

Business response:

Leroy, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melissa, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize you were not happy with our complimentary grab-and-go breakfast offerings. Please be assured that your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at the Extended Stay America. We are glad you had an overall nice stay and that you liked our convenient location. However, we are sorry for the issues you had with our service. We take your feedback as a training tool to improve our future guest's experiences. We hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us and that you were happy with the value we offer. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Shirley, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management