This profile has been claimed by the business owner or representative.
Extended Stay America - Hanover - Parsippany
- Hotels
- Whippany, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 NJ-10, Whippany, NJ, 07981, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pull out bed for my kids was absolutely disgusting. I didn’t even want to put sheets down and then it was ok. The smell that came from it was horrible and gut wrenching. I wouldn’t choose this hotel again and I’m an extended stay America loyal customer. But this one was just not up to part.
Business response:
Gina, thank you for your review of your recent stay and we regret we let you down this time. We apologize for the issues you encountered with the sofa bed and regret the inconvenience it caused to you and your kids. Your feedback will be shared with the appropriate team for review and action. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
ok but not great It was in poor condition, refrig wasnt very cold, needed a paint job ect
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance team will take the necessary steps to resolve the problems. However, we are glad overall you had a satisfactory stay. We hope to have another opportunity to serve you in the future. Sinc... read more
my stay was great from check in, we extended a few more days, it was very easy. the room is very comfortable, spacious, very clean. laundry room is great too. Kevin checked us in and was very helpful.
Business response:
Thank you for the wonderful feedback about your stay at Extended Stay America. We are thrilled to know you had a great time with us that you extended your stay. Thank you for appreciating our well-appointed suites and 24-hour self-service laundry facility. We will be sure to share your kind compliments with Kevin for the job well done. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Customer Service was friendly especially by the main lady that usually there
Business response:
Thank you for your wonderful comments of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Stay the week of Jan 21-/6 I usually have a great stay at this location. Unfortunately this last time was poor. No morning snack bag, no coffee, the entire hotel smelled like smoke, and there was definitely a distinct smell of Cannibus. Overall, very disappointed.
Business response:
Nazario, thank you for returning to our hotel. We regret you were disappointed with some of our amenities not being available due to the current circumstances and are sorry for not living up to your expectations. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking your time to share us your feedback about your stay in Hanover. I regret that we did not meet your expectations. The door handle was taken care of and I have looked into the staffing issue. During the evening hours, our front desk agent makes many rounds to ensure guest safety, but carries a phone with them and is accessible at all times. I assure you that COVID19 safety and precautions are in place and happy to report zero incidents since this started. Please feel free to contact me directly at has@esa.... read more
Frequently asked questions about Extended Stay America - Hanover - Parsippany
How is Extended Stay America - Hanover - Parsippany rated?
Extended Stay America - Hanover - Parsippany has a 4.1 star rating with 1,232 reviews.
When is Extended Stay America - Hanover - Parsippany open?
Extended Stay America - Hanover - Parsippany is open now. It will close tomorrow at 12:00 a.m.