Extended Stay America - Hartford - Farmington

Business response:

Dear Jose,Thank you for the fantastic review of Extended Stay America. We're delighted to know you enjoyed the comfort of our suites and appreciated our team's hospitality. Providing a welcoming and relaxing environment for our guests is always our goal. Thank you again for your kind words. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Aniyah,Thank you for the generous review of Extended Stay America. We’re pleased to know you enjoyed your stay overall. It’s always our goal to provide a welcoming and comfortable environment, and we’re delighted that your visit met your expectations. Knowing that you had a positive experience encourages us to keep delivering the best possible service. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Hotel Management 

Business response:

Dear Megan, We appreciate you taking the time to share your thoughts. It's great to know that you found the rooms spacious, but we're truly sorry that your interactions with the staff did not reflect the level of service we strive to provide. Ensuring a welcoming and professional experience for all our guests is a priority, and we will be addressing this with our team to make necessary improvements. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your f... read more