Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Brandy, thank you for taking the time to review your stay. We’re glad to know you were pleased with your well-appointed room, but we’re sorry for the service issue you encountered while you were here. Please be assured that we have shared your feedback with our team, and we’re working with them to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest at Extended Stay America. We’re delighted to know you loved your well-appointed room and that you were pleased with the service provided by our courteous staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. It is delighted to know you found us to be a great value and that our location was ideal for you. We appreciate your business and hope you will be back to see us on your next trip to Houston. Sincerely, Hotel Management 

Business response:

Maribel, thank you for reviewing our hotel. We apologize for the service and cleanliness issues you experienced during your stay with us. Please be assured that we have shared your feedback with the respective teams, and we’re taking immediate actions in order to improve our service going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Darryl, thank you for staying with us and for leaving a review. Although you had an overall pleasant experience, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was a pleasure to hav... read more

Business response:

Cindy, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Edward, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management