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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location, it's close to a few restaurants and the highway.
Business response:
Thank you for being a guest at Extended Stay America. It is a pleasure to know that our ideal location close to many destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management
Choose another hotel I booked at this location and immediately requested a refund, we were a little skeptical after seeing several people sitting outside smoking, the room was gloomy the refrigerator was rusted and the comforter was full of snags,so we requested a refund and the attendant at the front desk attempted to have her manager believe that we had been in the room for extensive amount of time and refused to allow us to speak with him. It wasn't until we stated that we were going to contact corporate that he told her ... read more
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and the service issue which you encountered here. Your feedback has been discussed with the appropriate team in an effort to improve our performance and deliver excellent guest accommodations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We were staying to be near MDA. The light next to the air conditioner did not work. Other than that it was acceptable. We will use them again in the future.
Business response:
Angela, thank you for staying at our hotel. We are pleased to know you had a pleasant time with us, but we are sorry for the issue you had in your room. We have made a note of your feedback and have shared it with the appropriate team. Thanks again, and we look forward to welcoming you back soon so that we can make it up to you. Sincerely, Hotel Management
Business response:
Carissa, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Staff was nice and helpful. Rooms could use updating and you cannot see the sign from he streets
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates. We have taken a note of your feedback as it helps us to improve our future guests’ experiences. On behalf of everyone here, we invite you all to revisit us. Sincerely, Hotel Management
We just needed a bed & bath for the night and this place met those needs. It is an older facility, but they obviously do what they can to keep it up. For the price, this place was worth it.
Business response:
Jeff, thank you for choosing Extended Stay America for your overnight stay. We are happy to know we met your expectations at a good value. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Close to good stuff in the area, fairly no frills Pretty no frills, they don't even have an ice machine. Check in was easy enough, but there's one elevator and three floors, and we got the third floor down the hall, of course. The room is fine, not much of a view in this location, as it's surrounded by concrete freeways and a storage facility. Our fridge has water in it, not sure if it was leaking or just not cleaned out. We needed extra pillows, and when I went down to ask for those (and cups, none in the room), the front d... read more
Business response:
Mark, thank you for your review. Although we're glad to know you were pleased with our location, we apologize for the difficulties you experiencedduring your stay with us. Please be assured that we have discussed your feedback with the concerned teams, and we're taking necessary action to prevent such situations from happening again. Also, knowall our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. Wehope you will consider a... read more
Nice hotel. About 10 minutes away from NRG stadium. Seconds away from Wells Fargo. about 10 minutes away from Wal-Mart. Lots of restaurants close by.
Business response:
Thank you for the nice review. We are pleased everything went well for you during your visit and that our location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,726 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.