Extended Stay America - Houston - NASA - Johnson Space Center

Business response:

Dear Mary,Thank you for such a generous review of Extended Stay America. We're glad that our team made a positive impact on your stay with their friendly and helpful service. It's always our goal to make guests feel welcome and well taken care of. We hope you are already planning another visit. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Mary, We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Mary,We apologize for the inconvenience caused by the bathroom issue during your visit. Ensuring everything in the room functions properly is a priority, and we regret any discomfort this may have caused. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Mary,Thank you for sharing your feedback. We're glad to know that your stay went well overall, but we apologize for the issue with the toilet. A functioning restroom is essential, and we regret any inconvenience this has caused. We'll make sure our team addresses such concerns to ensure a seamless experience for all our guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Mary,We apologize for the trouble with the toilet issue during your stay. We understand how inconvenient this must have been and appreciate you bringing it to our attention. We’ll make sure to address this with our team to prevent future issues. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Steven,We're glad that you enjoyed the peaceful and cozy atmosphere of our property. However, we sincerely apologize if the interaction with our team members during the night shift did not meet your expectations. We always aim for professionalism and courtesy, and we truly appreciate you bringing this to our attention. We will work to improve the guest experience. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming... read more