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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short stay We just stayed overnight. Person who checked us in and out was very friendly. Bed was comfortable. We would stay here again when visiting our son at Camp Lejeune.
Business response:
Amy, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was a pleasure to host you, and we eagerly await to have you back soon. Sincerely, Hotel Management
Review The door was open when we checked in (at night). There was 1 towel, no toiletries and a huge roach laying on the floor in the kitchen alive. We had to ask for towels and soap. The desk person was very friendly but the cleaning service apparently got sidetracked and didn’t finish the room.
Business response:
Saundra, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and for your concerns with your guest room. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our p... read more
We started out on the 2nd floor but had to be moved to another room because of rowdy kids running the floors at 11:00 at night. The night staff tried their best to help and were very accommodating. They moved us to another room. The rest of the stay was uneventful. We did kill a few roaches but otherwise enjoyed our stay.
This was my second time staying here and everything went well. The beds are comfortable and the staff is very nice.
Business response:
Miranda, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management
Light in the bathroom did not function properly. Floor felt sticky from poor cleaning.
Business response:
Jeremy, thank you for staying with us. We apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your stay less desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,154 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.