Extended Stay America - Jacksonville - Camp Lejeune

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We're terribly sorry for the disruptions and h... read more

Business response:

Robert, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are thrilled to know you liked our courteous service and that you experienced a great night’s sleep in your comfy bed. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback will help us improve our future guest experiences. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks again for your review, and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Pamela, thank you for choosing Extended Stay America. We’re thrilled to know how much you enjoyed your stay with us and that the service provided by our staff was beyond your expectations. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management