Extended Stay America - Kansas City - Airport

Business response:

Dear David, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Thank you for bringing this matter to our attention. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Williams, We greatly appreciate your time and effort in reviewing your stay with us. We are glad to hear that your overall experience with our hotel was pleasant. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. We value your choice to stay with us and hope that you will give us the opportunity to improve your impression of us in the fut... read more

Business response:

Dear John, Thank you for choosing to stay with us at Extended Stay America. We are delighted that you have recognized our commitment to providing immaculate accommodations and that our location has contributed to enhancing your experience with us. Ensuring that our guests enjoy a clean and welcoming environment is a primary focus for us, and we are pleased that it has enriched your stay. We are excited to have the chance to impress you once again during your next visit.Sincerely,Hotel Management 

Business response:

Dear CHRISTIAN, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like you... read more

Business response:

Dear Alan, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our prices reasonable and the bed comfortable. It is always gratifying to learn that our guests appreciate the value we strive to offer. Thank you for choosing our service, and we look forward to serving you again in the future.Sincerely,Hotel Management 

Business response:

Dear Cherie, Thank you so much for sharing your experience with us! We appreciate your kind compliments regarding our staff. However, we sincerely apologize for the shortcomings you experienced during your stay. We have taken note of your concerns and will make the necessary improvements to enhance our services. We hope for another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management