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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need a better breakfast variety. A muffin and coffee isn't enough... Especially for the price we pay
Business response:
Thank you for sharing your experience. Please accept my apology that our grab-and-go breakfast selection was not to your satisfaction. However, I am glad you had an overall great stay at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
اهدى مكان كل شئ ممتاز
Short stay in K.C. The hotel was not anything special but a good deal if you are only in town for a short period of time. One thing that was odd was that when you needed fresh towels you had to bring them to the checkin desk and trade for clean towels. The staff was helpful and nice. The hotel seems a bit older but is not a bad stay.
Business response:
We want to thank you for writing a review of your stay. We really value your great feedback about our housekeeping policies and the friendliness of our team. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
The Ac in the doom didn't work and several staff members told me to just find someplace else to stay since I complained.
Two Star, No Frills! The stay was last minute, therefore it was great that it had a convenient location and was inexpensive...it was what I expected for a two star hotel. The continental breakfast included coffee (which I don't drink) and brand "X" mini-muffins and nothing more. I did expect some fruit or juice at least. The drapes in my room were literally falling off the wall, but I checked in so late I didn't want to change rooms; the phone in my room didn't work, so I had to walk to the front desk to report the issue...t... read more
Business response:
Thank you for taking the time to provide your feedback about our hotel. It was a pleasure to read that you found our location convenient and a good value, but we were disappointed that there were some maintenance issues in your room that required correction. To prevent this from happening again, our team is being reminded to report every issue so it can be corrected before check in. Your feedback is very important to us, so thank you for sharing. Thank you for choosing our hotel. We hope we have the opportunity to see you ag... read more
we arrived at 945pm, and the front desk clerk was spacey. I was not sure if she had been drinking. It took her 10 min to check in my room that was prepaid? I left the hotel at 4:30am for my flight and the front door was locked so I had to walk around the hotel looking for a door to get out to the front of the bldg to get to my car.
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. We apologize that you found the check in process to be cumbersome. To ensure that a situation like yours doesn't happen again, our team is re-training on efficient check in procedures so guests such as yourself are not delayed. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.