Extended Stay America - Lawton - Fort Sill

Business response:

Thank you for sharing your experience. We’re glad to hear our location near Fort Sill was convenient for your stay and that our front desk team was able to assist you quickly with your key card issue. We are under new ownership and actively working through a Property Improvement Plan to enhance the guest experience even further, and feedback like yours helps guide our efforts. We appreciate you choosing to stay with us and hope to welcome you back again soon. 

Business response:

Thank you for taking a moment to share your experience. We are glad to hear that you consistently find our bathrooms and sheets clean, as cleanliness is one of our top priorities. We appreciate your feedback and look forward to welcoming you again soon. 

Business response:

Dear Guest, It is wonderful to know you enjoyed the spotless washroom during your stay at Extended Stay America. We truly appreciate you pointing out something that made your visit more comfortable. Our team works hard to maintain inviting spaces, and feedback like yours means a great deal to us. We hope the rest of your time here felt just as pleasant, and we would be delighted to welcome you again whenever your travels bring you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the lack of upkeep during your visit, as consistent service is an essential part of a comfortable stay. Your comments suggest that important needs were not addressed promptly, and this will be reviewed with the team to ensure better attention in the future. Your patience is appreciated, and you are welcomed to return so a more seamless and attentive experience can be provided. Sincerely, Hotel Management 

Business response:

Thank you so much for your kind words. We are thrilled to hear that you had a great experience and that our staff made your stay enjoyable. Your recognition means a lot to our team. I truly appreciate your compliment and am glad I was able to assist during your stay. We are working hard under new ownership to improve the property even further, and feedback like yours reminds us why we do what we do. We look forward to welcoming you back on your next visit. 

Business response:

Dear Guest, We hope you loved many aspects of our hotel, and we appreciate you sharing your experience. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the room comfortable and well-kept. We understand that family emergencies can be challenging, and we appreciate you taking the time to share your experience. Your comments help us continue improving how we assist guests with their needs. We value your perspective and look forward to the opportunity to welcome you again for a stay that is smooth, comfortable, and supportive of your plans. Sincerely, Hotel Management 

Business response:

We are happy to hear that you enjoyed your stay with us and wish you well on your future travels.