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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place
No daily room service. No breakfast as advertised. No staff at counter several times.
Business response:
Dear Guest, Thank you for taking the time to share your observations. We value feedback that helps us understand how guests experience our services and amenities. Our housekeeping services are scheduled weekly to respect privacy and ensure minimal disruption during extended visits. We also strive to clearly communicate available offerings so expectations are aligned. Your comments have been shared with our team as part of our ongoing commitment to maintaining a comfortable and well-managed environment for all guests. Sincere... read more
Good for the price.
Business response:
Dear Guest, Thank you for your kind review; we are pleased to read how much you enjoyed your stay. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us an excellent choice. We hope to welcome you again the next time you're in the area. Sincerely, Hotel Management
I absolutely loved everything about the hotel: the cleanliness, the service, the easy access to parking for the cars (that was great), and the peace and quiet we enjoyed during our stay.
Business response:
Dear Dores, Thank you so much for your wonderful review. We are thrilled to hear that you loved your stay and enjoyed the cleanliness, service, convenient parking, and the peace and quiet of the property. Under new ownership, we are committed to building on experiences just like yours while continuing to enhance the hotel through our upcoming Property Improvement Plan. It is always encouraging to hear that our efforts are making a positive impact. We truly appreciate you choosing Extended Stay America and look forward to wel... read more
The furniture in my room was worn and torn. There was no breakfast or coffee available during my four-night stay. While the room was dated, it was clean. There was no maid service, and I had to dispose of my own trash. However, the staff I encountered were nice.
Business response:
Dear Guest, Thank you for sharing your detailed feedback with us. We appreciate you taking the time to describe your experience. While we are glad to know that the accommodation met basic expectations and that our team made a positive impression, we understand your disappointment with certain aspects of your stay. We regret that some amenities and services did not align with what you anticipated, and we recognize how these factors can affect overall comfort during an extended visit. Your comments have been forwarded to the m... read more
Room was great
Business response:
Dear Guest, We are so glad to hear you enjoyed your stay! It’s always encouraging to know our accommodations met your expectations. Thank you for choosing Extended Stay America and for taking a moment to share your experience. Our team works hard to create a comfortable and welcoming environment, and feedback like yours means a lot to us. We hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Management
No breakfast available
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with expectations regarding the morning refreshment offering. We understand how important this amenity can be to start the day comfortably, and we apologize for any inconvenience this may have caused during your visit. Guest comments such as yours are carefully shared with our team, as they help guide future enhancements. We truly value your stay and hope you will consider returning, giving us another opportunity to... read more
There was a sign on the front desk stating due to delivery issues there would be no breakfast or coffee. I don’t care about breakfast but no coffee! Nobody spoke of any refund or even said sorry. Just a sign. The room had a microwave and kitchenette. But there was no plates silverware or glasses. So that was useless.
Business response:
Dear Guest, We appreciate your honest feedback and understand how clear communication around amenities can affect overall satisfaction. . Please note that kitchen items are available upon request at the front desk for added convenience. We also value your comments regarding the grab-and-go breakfast, as guest insight is helpful. Kindly allow us some time to look into this situation, and we truly appreciate your patience and understanding in the meantime. Thank you again for bringing this to our attention. We value your patro... read more
No coffee or breakfast offered, indicated supply shortage
Business response:
Thank you for the perfect rating and for taking the time to share your feedback. We truly appreciate it. We apologize for the inconvenience regarding the temporary interruption to our coffee and breakfast service due to a supply shortage. We understand how important these offerings are and regret any disappointment this may have caused. Under new ownership, we are actively working through a Property Improvement Plan to improve consistency and ensure amenities are reliably available. Thank you again for your understanding and... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,401 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.