Extended Stay America - Lawton - Fort Sill

Business response:

Dear Guest, We are so glad to hear you enjoyed your stay! It’s always encouraging to know our accommodations met your expectations. Thank you for choosing Extended Stay America and for taking a moment to share your experience. Our team works hard to create a comfortable and welcoming environment, and feedback like yours means a lot to us. We hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with expectations regarding the morning refreshment offering. We understand how important this amenity can be to start the day comfortably, and we apologize for any inconvenience this may have caused during your visit. Guest comments such as yours are carefully shared with our team, as they help guide future enhancements. We truly value your stay and hope you will consider returning, giving us another opportunity to... read more

Business response:

Thank you for sharing your feedback. We’re sorry to hear that the breakfast offering did not meet your expectations. Extended Stay America provides a complimentary light grab and go breakfast, which may vary by day and availability, and we regret if this was not clearly communicated or available during your stay. We are under new ownership and are actively reviewing service consistency as part of our Property Improvement Plan to ensure offerings are clearly communicated and reliably available. Your feedback is appreciated an... read more

Business response:

Thank you for your kind words. We’re delighted to hear that you experienced lovely customer service and had a wonderful stay. Feedback like this means a great deal to our team. Under new ownership, we are committed to continuing to build on these positive experiences while improving the property through a Property Improvement Plan. We truly appreciate you choosing Extended Stay America and look forward to welcoming you back again soon. 

Business response:

Thank you for sharing your experience with us. We’re pleased to hear that you found the property to be nice and our team friendly during your stay. We’re sorry that the breakfast offering did not meet your expectations. Extended Stay America provides a complimentary light grab and go breakfast, which is outlined in our confirmation email and welcome information. We appreciate your feedback and will continue working to ensure this is clearly communicated and consistently available. Under new ownership, we are reviewing a Prop... read more

Business response:

Thank you for the perfect rating and for taking the time to share your feedback. We truly appreciate it. We apologize for the inconvenience regarding the temporary interruption to our coffee and breakfast service due to a supply shortage. We understand how important these offerings are and regret any disappointment this may have caused. Under new ownership, we are actively working through a Property Improvement Plan to improve consistency and ensure amenities are reliably available. Thank you again for your understanding and... read more

Business response:

Thank you for taking the time to share your feedback. We’re sorry for the disappointment you experienced upon arrival. Extended Stay America provides a light grab and go breakfast and complimentary coffee, and we regret that a delivery issue affected availability during your stay. We understand how frustrating this can be and appreciate your patience. Our suites are designed with a full kitchen layout, and cookware, dishes, and utensils are available upon request at the front desk. This information is included in the confirm... read more