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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I absolutely loved everything about the hotel: the cleanliness, the service, the easy access to parking for the cars (that was great), and the peace and quiet we enjoyed during our stay.
Business response:
Dear Dores, Thank you so much for your wonderful review. We are thrilled to hear that you loved your stay and enjoyed the cleanliness, service, convenient parking, and the peace and quiet of the property. Under new ownership, we are committed to building on experiences just like yours while continuing to enhance the hotel through our upcoming Property Improvement Plan. It is always encouraging to hear that our efforts are making a positive impact. We truly appreciate you choosing Extended Stay America and look forward to wel... read more
The furniture in my room was worn and torn. There was no breakfast or coffee available during my four-night stay. While the room was dated, it was clean. There was no maid service, and I had to dispose of my own trash. However, the staff I encountered were nice.
Business response:
Dear Guest, Thank you for sharing your detailed feedback with us. We appreciate you taking the time to describe your experience. While we are glad to know that the accommodation met basic expectations and that our team made a positive impression, we understand your disappointment with certain aspects of your stay. We regret that some amenities and services did not align with what you anticipated, and we recognize how these factors can affect overall comfort during an extended visit. Your comments have been forwarded to the m... read more
Room was great
Business response:
Dear Guest, We are so glad to hear you enjoyed your stay! It’s always encouraging to know our accommodations met your expectations. Thank you for choosing Extended Stay America and for taking a moment to share your experience. Our team works hard to create a comfortable and welcoming environment, and feedback like yours means a lot to us. We hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Management
No breakfast available
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with expectations regarding the morning refreshment offering. We understand how important this amenity can be to start the day comfortably, and we apologize for any inconvenience this may have caused during your visit. Guest comments such as yours are carefully shared with our team, as they help guide future enhancements. We truly value your stay and hope you will consider returning, giving us another opportunity to... read more
There wasn’t a breakfast like advertised.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that the breakfast offering did not meet your expectations. Extended Stay America provides a complimentary light grab and go breakfast, which may vary by day and availability, and we regret if this was not clearly communicated or available during your stay. We are under new ownership and are actively reviewing service consistency as part of our Property Improvement Plan to ensure offerings are clearly communicated and reliably available. Your feedback is appreciated an... read more
Lovely customer service and it was wonderful
Business response:
Thank you for your kind words. We’re delighted to hear that you experienced lovely customer service and had a wonderful stay. Feedback like this means a great deal to our team. Under new ownership, we are committed to continuing to build on these positive experiences while improving the property through a Property Improvement Plan. We truly appreciate you choosing Extended Stay America and look forward to welcoming you back again soon.
No coffee or breakfast offered, indicated supply shortage
Business response:
Thank you for the perfect rating and for taking the time to share your feedback. We truly appreciate it. We apologize for the inconvenience regarding the temporary interruption to our coffee and breakfast service due to a supply shortage. We understand how important these offerings are and regret any disappointment this may have caused. Under new ownership, we are actively working through a Property Improvement Plan to improve consistency and ensure amenities are reliably available. Thank you again for your understanding and... read more
At arrival there was a sign that stated. Due to delivery issue, there was no breakfast nor any coffee service. For an extended stay property the rooms were equipped. With two burner stove top, nothing else, no pots and pans, silverware, dishes, or cups. Very dissatisfied with that
Business response:
Thank you for taking the time to share your feedback. We’re sorry for the disappointment you experienced upon arrival. Extended Stay America provides a light grab and go breakfast and complimentary coffee, and we regret that a delivery issue affected availability during your stay. We understand how frustrating this can be and appreciate your patience. Our suites are designed with a full kitchen layout, and cookware, dishes, and utensils are available upon request at the front desk. This information is included in the confirm... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,425 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.