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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were few things I should mention that as soon as we got room, we found that refrigerator is making constant sound and luckily maintenance came in about 10 mins to fix that. Overall room was okay but their sofa and work chair’s rexine leather completely removed at hand rest. They should have little more cleaned property.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased that assistance was provided quickly and that support was readily available when needed. Providing comfortable accommodations and a pleasant environment is always a priority for our team. Your observations regarding furnishings and overall presentation are appreciated, as guest perspectives help guide continued care and enhancements. We value feedback that helps us maintain a welcoming atmosphere for all visitors. It was a pleasure hosting you... read more
Staff was great, especially at check in. Breakfast was MIA in the morning even though there was a sign saying breakfast 6 - 9:30. There may have been food in the cabinets but there was no indication of that by signs. The coffee was great!
Business response:
Thank you for taking the time to share your feedback. We’re happy to hear that you had a positive check-in experience and that you enjoyed the coffee. We apologize for the confusion regarding our grab and go breakfast. Breakfast items should be clearly available and communicated during the posted hours, and we regret that this was not your experience. Your comments have been shared with our team so we can improve consistency and signage moving forward. We are under new ownership and actively working through a Property Improv... read more
The room was clean and comfortable. The staff was very accommodating and friendly.
Business response:
Thank you for sharing your kind feedback. We’re pleased to hear that you found your room clean and comfortable and that our team was accommodating and friendly during your stay. Under new ownership, we are continuing to build on these positive experiences while working through a Property Improvement Plan to further enhance our property and guest comfort. We truly appreciate you choosing Extended Stay America and look forward to welcoming you back again soon.
Everything I. Here is
Business response:
Dear Guest, We are happy to hear that your overall experience left a positive impression. Providing a comfortable and well-supported stay is always our goal, and it is encouraging to know that your visit met your expectations. Thank you for choosing Extended Stay America and for taking a moment to share your thoughts. We hope to have the pleasure of welcoming you back again and delivering another enjoyable stay in the future. Sincerely, Hotel Management
there was a wad of green gum stuck to the wall... the curtains have holes in them and the bathroom floor was dirty. The bed was clean and comfortable. The heat worked really great. The vent in the bathroom made a popping sound all the time. Housekeeping staff was very friendly. the coffee creamer containers had cream dripping down and when i went to wipe it it was hard and stuck to the sides. It was the same the next day.
Business response:
Thank you for taking the time to share your detailed feedback. While we are glad to hear that your bed was clean and comfortable, the heat worked well, and our housekeeping team was friendly, we sincerely apologize for the issues you encountered during your stay. The gum on the wall, the condition of the curtains, the bathroom cleanliness, and the noise from the vent are all concerns that fall below the standards we aim to provide. We also apologize for the condition of the coffee creamer station, as it should always be clea... read more
The room was okay. The beds were great. I slept very comfortable. Heater was good. Kitchen was ok. No utensils or anything else. Expected something since it was an extended stay. But it was ok. Restroom was clean and water pressure was good(always a plus). The carpet was horrible. Dirty and stained and looked as if it hadn’t been cleaned/vacuumed. And gave it a dingy smell. Very disappointed with the breakfast.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed a restful night and found several aspects of the accommodation comfortable during your stay. We also appreciate your comments regarding in-room conveniences and dining expectations, as they help provide a valuable perspective. For guests who wish to prepare meals, kitchenware is available and kept at the front desk to maintain high hygiene standards, and our team is always happy to bring these items to the suite upon request. W... read more
The staff was nice.the room was definitely
Business response:
Thank you for taking a moment to leave a review. We’re glad to hear that you found our staff to be friendly and welcoming. If there was something about the room that didn’t meet your expectations, we would appreciate any additional details you’d like to share so we can address it directly. We are under new ownership and currently reviewing a Property Improvement Plan to update and enhance the overall guest experience, and feedback like yours helps guide our improvements. We hope to have the opportunity to welcome you back fo... read more
Business response:
We are sorry to hear that your stay was not up to your expectations, and we hope that you will give us another chance in the future.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,364 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.