Extended Stay America - Livermore - Airway Blvd.

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that our amenities and breakfast offerings did not meet your expectations. We are currently reviewing our guest amenity packages to ensure they align with the expectations of our travelers. We also understand your disappointment with the breakfast selection. We strive to provide a satisfactory start to the day for our guests, and it's clear we fell short in this regard. We are actively working to enhance our breakf... read more

Business response:

Dear Abel, Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our location and easy access to nearby attractions met your needs. It’s always wonderful to know that our guests would choose to stay with us again for our clean rooms! We look forward to welcoming you back on your next visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Mitchell, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Our team is always here to help you, and it's great to hear your compliments about the staff. Thanks again, and we hope you will stay with us soon. Sincerely,Hotel Management 

Business response:

Dear Samantha, Thank you for providing your feedback. We hope your stay was pleasant, but we want it to be perfect. We are always grateful for feedback that helps us better serve our guests. In response to your remarks, we are sharing your notes with the housekeeping and maintenance team for review and improvement. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management