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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator button to the 2nd floor did o=not work very well. there were visible patches in the walls all over. The place just looked run down and in need of some work. I wouldn't be excited to stay there again.
Business response:
Dear John, Thank you for choosing us. It is glad to know you had a pleasant time here. However, we are sorry for not meeting your expectations and have noted your observations regarding the need to update and renovate. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The rooms were ok, it’s nice they have a kitchen also in the room. I think it could’ve been cleaner.
The parking lot is always clean. There is never any debris laying on the ground
My first impression was at the front desk. The woman that handled my reservation was rude and was not looking to help when questioned about the registration that was paid for in advance. I knew to just register and if I needed anything from the front desk, I would ask someone else after her shift. It was disappointing since the room was not cheap. I expected the front desk to be more inviting and kinder.
Business response:
Dear Wanda, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.Sincerely,... read more
Beyond nice staff, Absolutely loved it here. With your own little kitchen to use, who could complain. Definitely would come back again!!! 10 stars
Business response:
Dear Salvatore, We are pleased you had a great time with us at Extended Stay America Suites Long Island Melville. Thank you so much for the kind words regarding the exceptional service provided to you by our devoted associates. Further, we are pleased you could take advantage of our fully equipped kitchenette. It is always our goal to ensure a fulfilling stay for our guests, and we can't wait to have you back soon.Sincerely,Hotel Management
It was great
There were a lot of people smoking outside all of the time
Business response:
Dear Tara, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Overall the stay was ok. The property apparently has a lot of long term residents who hang outside the front doors and smoke. It’s kinda weird and gross. I was not comfortable walking outside without my boyfriend or my son even just to the car. Also not enough staff.
Business response:
Dear Tara, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for disrupting your stay caused by the people smoking outdoors. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfyi... read more
Property was clean & front desk was very helpful.
Business response:
Dear Onafatima, Thank you for appreciating Extended Stay America during your recent visit for its cleanliness. Your words for the front desk team are passed to the entire team for further encouragement. Thank you again for your feedback. We hope to make your next stay with us outstanding again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,357 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.