Extended Stay America - Long Island - Melville

Business response:

John, thank you for taking the time to share your feedback. We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting your expectations and that our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management 

Business response:

Olney, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for sharing the specifics of your stay with us. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Kerklon, thank you for being our guest at Extended Stay America and for the nice rating. We were happy to see that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management