Extended Stay America - Long Island - Melville

Business response:

Olney, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for sharing the specifics of your stay with us. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Costel, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Janet, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our cordial front desk staff. However, we are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our team as we continuously strive to improve. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management