Extended Stay America - Long Island - Melville

Business response:

Jonathan, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Olalekan, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our most sincere apologies for the inconvenience caused and that your sleep was disturbed by the fire alarm during your stay. Your feedback is discussed with the maintenance team for review and action. Thanks once more for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're happy to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with your room.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked the size of your room, we are sorry for the cleanliness issues you encountered during your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thomas, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are sorry for the odor issue your experienced win your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping departments are being followed. We hope to have the opportunity to welcome you back again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management