Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Helen, Thank you for the terrific review of Extended Stay America. We're glad to know you've had a positive experience and that this location continues to meet your needs. It's always rewarding to welcome returning guests, and we appreciate your continued trust in us. We look forward to providing you with another pleasant and comfortable stay each time you return. Sincerely, Hotel Management 

Business response:

Dear Eursella, We are pleased to know our location and convenient parking made a difference in your experience. Having easy access to key places can truly enhance a stay, and we’re glad it added to your convenience. Making travel smoother for guests is something we always aim for, and knowing it contributed to your positive visit is rewarding. We appreciate you sharing your thoughts and look forward to welcoming you again for another hassle-free stay! Sincerely, Hotel Management 

Business response:

Dear Chelsea, Thank you for choosing Extended Stay America! We are glad you found our location convenient to the airport; it is something many of our guests appreciate. We enjoyed hosting you and look forward to welcoming you back on your next trip. Until then, safe travels! Sincerely, Hotel Management 

Business response:

Dear Guest, We're delighted to see your feedback! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in Los Angeles; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We're sorry the room didn't meet your expectations in terms of appearance. We've shared your comments with our housekeeping team to ensure closer attention is given. Your experience matters, and we appreciate the opportunity to make improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management