Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Emely,We appreciate your feedback and are glad you found the kitchen useful during your stay. However, we apologize for the issue with the burner not functioning properly. A fully equipped and well-maintained space is important for guest comfort, and we will ensure our team looks into this. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We're sorry the interactions with our team didn't reflect the welcoming and respectful environment we aim to provide. Hospitality should always feel courteous and attentive, and we'll be addressing this with our team to ensure guests are treated with more professionalism moving forward. We appreciate you sharing your experience. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management