Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest,We're pleased that you found the location convenient, but we regret that the condition and cleanliness of the facilities did not meet expectations. Maintaining a well-kept environment is important, and we appreciate your feedback. Our team is committed to making improvements to provide a more comfortable stay for our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Simon, Thank you for the generous review of Extended Stay America. We're glad you found our accommodations to be a good value for the price. While we focus on providing the essentials for a comfortable stay, we always strive to ensure a welcoming and convenient experience for our guests. We appreciate the feedback as we continue working to improve. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Talisha,We apologize for the issues you encountered during your stay. Your experience does not reflect the standards we aim to uphold, and we regret any inconvenience caused. Please note that for cleanliness purposes, kitchen supplies are kept at the front desk and provided upon request. Additionally, we're sorry for the oversight regarding the TV remote. We will address your concerns with our team to ensure a more attentive approach moving forward. We hope to have another opportunity to welcome you back and provide you... read more