Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your recent stay. We are so glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment and we are happy to know your stay was completely satisfactory. Thank you for choosing Extended Stay America. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel overnight stay. We are glad to read you liked our check-in service and our location and that our location was perfect for your needs. However, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return as we would love to provide you with a better experience and a good night's ... read more

Business response:

We appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way and that you will definitely stay with us whenever your in this area! We look forward to serving you again. Sincerely, Hotel Management 

Business response:

Pablo, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management