Extended Stay America - Los Angeles - Long Beach Airport

Business response:

Brian, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Kelli, we appreciate your excellent review of Extended Stay America. It feels so good to know you were impressed with your comfortable room and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Kelli, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Kelli, thank you for making Extended Stay America your home away from home. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management 

Business response:

Andrea, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the delay it took in providing you with your room at the time check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are delighted to know you had a restful stay in your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Marvell, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management