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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was great, low water pressure in the shower, very low, kinda weird. But it was still a great stay!
Nice property,Saturday evening excellent front desk staff, very friendly and professional
Very convenient, close to our event and close to shopping and dining. Everyone was friendly. Good place to stay.
Business response:
Dear Elba, Thank you for being our guest at Extended Stay America and posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We are happy you enjoyed the location close to the shopping and dining areas. Thanks again for your review, and we hope to see you again soon.Sincerely,Hotel Management
I didn't like that I needed to get the dishes the pots and the pans from the front desk
Business response:
Dear Tyrone, We appreciate your review and thank you for your feedback. We are glad your stay was pleasant overall; however, we are sorry for any concern you experienced regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our... read more
Friendly staff, good location. Nothing fancy but everything worked.
The only thing that was such a shame is that the hallways smelled so strongly of pot smoke - to the point that we could smell it in the room. We had to grab towels from the bathroom to stuff under the door in hopes of stopping the skunky stench. Sadly, for this reason, as much as we loved this hotel, we would never return or recommend it to anyone. It is really criminal what we now have to deal with these days. Some always seem to ruin it for the rest.
Business response:
Dear ELIZABETH, We appreciate you taking the time to evaluate your visit to Extended Stay America. We are genuinely pleased you loved most aspects of our hotel. However, we sincerely regret the issue which compromised your experience. Thank you for bringing your concerns to our attention so we can address them adequately. We hope you will allow us the opportunity to make it up to you and show you the exceptional stay you should have received.Sincerely,Hotel Management
Terrible shower
Business response:
Dear Hugh, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom shower to our attention. We will communicate with the concerned team and rectify this at the earliest. Looking forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.