Extended Stay America - Los Angeles - Simi Valley

Business response:

William, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Scott, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you liked the kitchenette in your room and found us to be a good value. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are happy to read you liked your spotless room and that you had an overall nice stay. However, we are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

Thanks for the evaluation of your visit to Extended Stay America. We are glad to know you had a great stay with us and that you enjoyed having a fully equipped kitchen in your well-maintained room. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Dan, thank you for the wonderful rating! We are glad you had a great experience at Extended Stay America and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Robert, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Roman, e appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our loyal guest. We are delighted to read you were impressed with our well-maintained property and that you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thanks once more for making Extended Stay America your home away from home. Sincerely, Hotel Management 

Business response:

Thanks for the excellent review of Extended Stay America. We are thrilled to know you liked your well-maintained room and were impressed by our courteous staff. Our entire team has appreciated you, and we all invite you for another outstanding stay. Sincerely, Hotel Management