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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible bed The entire second floor smelled horrible. The bed in our room was hard and extremely uncomfortable. I was told when making reservation we would have a hide a bed or roller, did not get one. 9 year old on the floor. Overall just not as nice as other extended stays I've been to.
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Great but Not! Would have been a great experience if it wasn’t for the obvious stains on the bed spread. Too disgusting.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, Hotel Management
Waited at front desk for 15 minutes before anyone came up even though heard them in back room and even yelled “hello”. Had to call front desk to get attention and could hear the person in back room complain when phone rang
Business response:
Thank you for choosing our hotel for your recent lodging needs. Please accept our apology regarding the difficulty you had with our service and staff. This is not acceptable and we have discussed your concerns with them to take appropriate action so this is not repeated in the future. We hope you will give us another chance in the near future to serve you better and stay with us again. Sincerely, Hotel Management
Nice stay The room was clean. Getting replacement towels a hassle since you had to bring them to the front desk. No coffee pot in the room, available at additional cost. Had to request plates and glasses. The free breakfast is a joke, coffee tea coco and instant oatmeal and energy bars is it!
Business response:
Ken, thanks for sharing your feedback with us. Although you liked your well-maintained room, we are sorry you didn’t like our breakfast and policies with regard to towels and dishware. Your comments about our breakfast choices will be shared with our Brand Leaders to assist them when determining new selections. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Dissapointed The room had the smell of stale cigarettes. Stayed 2 nights room service did not make bed after the 1st night
Business response:
Thank you for being a guest at our hotel. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We hope you consider staying with us again soon! Sincerely, Hotel ... read more
Nice an quiet Was perfect for since I need to stop by to sleep little bit for long drive trip
Business response:
Thanks for choosing Extended Stay America for your needs. We are delighted to know you had a great night’s sleep in your well-maintained room and had a relaxing stay with us. Thank you once more for the review, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not good or bad didn't stay Wouldn't allow to check in
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Melissa, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Great night sleep before train ride. But... Stay was great. But I have been stressed over a double charge that the hotel has yet to return my calls about the refund. A new employee believes the hotel charged me instead of Orbitz. But was unfortunately unqualified to submit refund. Still waiting to hear back from manager..
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 4.3 star rating with 1,308 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.