Extended Stay America - Los Angeles - Torrance

Maddelyn 

on Expedia

10 months ago

The lady that checked me in was very rude and cold, the room was dirty, had hair on and around the toilet in the shower on the blankets and sheets. We asked for new sheets and more towel and had to wait 2 hr. Very disappointed and sad I waisted $400 on this place. 

David 

on Expedia

10 months ago

Worst of the worst. My experience began when I arrived early and was abruptly greeted by the general manager. She was rude and dismissive telling me that I had to wait or pay the price for early arrival. When I returned two hours later I was checked in by a much nicer employee. I shocked when got into the elevator it was filthy. The floors were sticky the waslss have liguids and smugs all over and remained that way my entire stay. My room was not furnished with utensils, dinner ware cups silverware. The refrigerator was all ... read more

Michelle 

on Expedia

10 months ago

Sadly not the best Booked online and the room I saw had carpet but then there was no carpet . I have a service dog who is not allowed on the bed so she had to sleep on a cold hard floor . I asked form extra blankets and was told there was non . Asked for extra pillows because the pillows were flat and old and there was non . Loud people in halls all night long and cats parked outside blaring music all hours of the night . I was out here for work and had to leave work early because I was to tired from a poor nights sleep . 

Terrell 

on Expedia

10 months ago

Easily one of the worst hotels I’ve ever stayed in !! This hotel is literally all beat up and falling apart. I originally reserved two nights, but left the hotel after just one single night. My refrigerator was so loud that I just unplugged it. My air conditioner was so dirty that I just slept with the windows open to get as much fresh air as possible. The manager, Felicia refused to refund me for the second night, saying that she would move me to another room. I told her that there was no way I was going to stay at this gar... read more

Tom 

on Expedia

10 months ago

Dirty facilities! Room was not very clean, hair on the toilet! Room smelt like cigarettes. They left the widow open and the AC on obviously to air it out. There were No coffee cups for the morning coffee in the reception area. The desk clerk said they were out but the manager said to put out the coffee pots anyway! There are no cups or utensils in the room kitchens. This place is horribly run! 

Maria Teresa 

on Expedia

10 months ago

I woke up to the hotel trying to charge me again.