Extended Stay America - Los Angeles - Torrance

Anonymous 

on Expedia

a year ago

I stayed at this location for one night and the room had a strong smell of cigarettes masked by room deodorizer, the laundry room was a crazy free for all with one lady taking up most of the machines all night so I couldn’t even use the facility. Finally I found a roach running in one of the cabinets on the day of check out I couldn’t believe it I took pictures and immediately checked out. I called to let the front know and all they cared about was if I had already checked out there was nothing they could do. I want a refund... read more

Brooke 

on Expedia

a year ago

The windows in our first floor room would not shut completely or lock. The floors were sticky and spotty. The room did not have a microwave, although it was advertised. The fridge was covered in rust on the outside and did not get cold. When we asked for a different room, the only option was a room with one less bed. The Continental breakfast that was advertised turned out to be coffee and packaged muffins. The surrounding area was nice, but the property itself was surprisingly terrible. Would have given ZERO stars, but that... read more

Joanna 

on Expedia

a year ago

Run down Check in was at 3pm. I arrived at 3:05pm. I was told the room was not ready until possibly 3:45pm. I was tired and ready to check in at arrival. There was no sitting area to wait in. The place was runned down looking and had an unpleasant smell to it. The front desk attendant was on their personal cell phone having a side conversation while checking me in. Overall it wasn't a horrible experience, but I mostly likely will not be returning. 

Toshiona Lena 

on Expedia

a year ago

The room was dirty and the people who stayed there before us left a mess and left things behind in the room. Had to get guest services to come and reclean the room for us. They also didn’t have clean towels available 

Kory 

on Expedia

a year ago

Extremely dissatisfied For starter, the carpets in the lobby had a scent to them as if they haven't been replaced or even cleaned in years. Customer service at the front desk was very rude from the start. They can't seem to hold their professionalism at the time of being overwhelmed with multiple customers. 

Charles 

on Expedia

a year ago

Not Happy Check in was horrendous!!! Staff woke me up at 2am banging on my door telling me I was not checked in !!!! Had get up , go to the desk and show receipt—-not happy , After they fixed their computer error. They charged me another $300 plus dollars. Now I have to waste time fixing that !!! So no not good reviews and will not Stay at Extended Stay again!!! 

Gregory 

on Expedia

a year ago

The hallway was filled with the smell of marijuana. At one point, a loud party spilled into the hallway and a fight broke out which led to screaming and banging on walls. I only stayed for one night.