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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed here several times so it has value. Room 313 had no hangers or stoppers in the tub and sink. The reservation system needs help. At registration, I was given a key to a room that was occupied. Twenty minutes later I was given a key to a smoking room. I don't smoke.
Business response:
Thank you for your loyalty to our brand Extended Stay America. We are glad you had an overall comfortable stay with us, but we regret the inconvenience caused during your stay. We value your feedback and have taken note of it. Thank you once again for posting and sharing your experience. Come back soon. We appreciate your business! Sincerely, Hotel Management
I like the clean room and the staff. They can use a ice machine there.
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
Just wish the WiFi was better and the tv was bigger, but that’s just cause I have huge TVs at home. Other than that my experience was great!
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We value your feedback and have taken note of it. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
easy check in- location is nice- close to lots of restaurants
Business response:
We are delighted you had a great experience at Extended Stay America. Thank you for mentioning how close we are to a variety of restaurants. Our guests frequently mention our super location and we are happy this made your stay so memorable. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Customer service lacking! Fire alarm kept going off due to people cooking in their rooms. I was right across the hall from housekeeping and heard dishes being washed for over an hour around 10:00pm. No one was at the front desk when I went to check out. I waited over 15 minutes and just left. Customer service was non existent here.
Business response:
Thank you for evaluating your stay with us. We are sorry for the inconvenience you had due to the fire alarm and the noise you experience at night; moreover, we regret the trouble you had to endure at the time of check-out. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.