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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly Stay Strong odor upon entrance. Floor was visibly dirty. Guest’s Service employee was rude.
Business response:
Thank you for being our guest. We sincerely apologize for the odor and cleanliness issues you experienced during your stay. Your comments are discussed with the housekeeping associates to ensure they are more diligent with their duties moving forward. Please also accept our apologies for the behavior of one of our associates at the front office. We have shared your feedback with the team to ensure we deliver excellent service to our guests. Counting on your kind generosity to accept our apologies, we hope you will give us a ... read more
We booked and paid for a room with 2 beds but they didn't have any available.
Business response:
Thank you for sharing your feedback. We apologize that the room type you booked was not available, and we regret any frustration and inconvenience this caused. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Business response:
Herbert, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Quiet and clean. Near the freeway. Reasonable rates.
No coffee provided, not in room, nor at lobby. Not even at breakfast.
Business response:
Thank you for choosing Extended Stay America. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great staff very clean rooms and conveniently located to shopping
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to know you were impressed with the service you received from our associates and that you loved our well-kept rooms. We are also glad our prime location was ideal for you. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Decent place
Business response:
Carlos, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Friendly Representatives Hotel representatives were attentive to every one of our needs and quick to offeer assistance if we needed it! Awesome team!
Business response:
Sheri, thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us and that you were impressed with the exceptional service delivered by our associates. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
McKandy, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,401 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.