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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was mold in the bathroom. The breakfast was very poor. Coffee and packaged oatmeal. Not very good
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in the bathroom. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
The reason why I’m not satisfied with this stay was because I bought food and put it in the fridge for lunch the next day. And everything went bad. The fridge was never on. I’ve stayed twice in this hotel and the fridge was always on. Customers shouldn’t worry about making sure the fridge is on before putting their groceries in there.
Business response:
Lizbeth, thank you for choosing us once again. We are sorry for the issue you had due to the refrigerator in your room and regret the inconvenience caused. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The hotel was unable to provide a room with 2 beds so they gave us two rooms at no extra charge
Business response:
We are delighted you had a great stay at Extended Stay America. However, we regret not accommodating you with the room of your choice. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Quiet. Not much for the breakfast bar. Not enough soap in room.
Business response:
Thank you for choosing Extended Stay America. We are glad to see the rating as it states you had a great stay, but we are sorry for we missed meeting some of your expectations. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
I loved staying here at this hotel. Very friendly staff
Business response:
It is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay and liked our friendly and professional staff. Thank you for choosing Extended Stay America, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,445 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.