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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hi Love you Terry
The young black lady on night shift that did our check in was wonderful (unfortunately didn't think to get her name). Or stay was gone for an overnight stay.
Business response:
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our front desk staff mentioned. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thank you again for your review, and we hope to welcome you back the next time you travel to our area. Sincerely, Hotel Managem... read more
They gave me the wheelchair accessible room. I did not request it. This left zero counter space in the bathroom and no tub. The closet door was a curtain which was tacky as well.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with your accommodations and regret the inconvenience caused due to this. We hope you will choose to stay with us so that we can try our best to provide you with the room that best meets your needs. Sincerely, Hotel Management
It makes me mad when we ask for a late checkout and want to sleep in and housekeeping knocked and tried entering our room 3 times.
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. However, we are sorry for the unpleasant experience you encountered with our staff and regret the inconvenience caused. We will remind them to be more diligent going forward. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I liked that parking was free and convenient, and it was quiet and the rooms were pretty spacious with a small kitchen but not very clean in the bathroom,no dishes for the kitchen, couldn’t pay cash only debit/credit, no assistance with the luggage cart, not a very clean smell down the hallways and inside the room list goes on.
Business response:
Thank you for your review. We are glad you liked your well-equipped room and that you were pleased with our parking facility. However, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with the housekeeping team for review and action. We are sorry you were inconvenienced by our payment policy. We appreciate your feedback and hope to see you again for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,445 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.