Extended Stay America - Los Angeles - Valencia

Business response:

Thank you for leaving a review. We are deeply sorry for the cleanliness issue you encountered during your stay and regret the inconvenience it caused. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the bugs in your room. We are working with our pest control provider to ensure procedures are being followed so that no future guests encounter this issue. Thanks again, and we hope you will consider staying with us so that we can m... read more

Business response:

Debbie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and then taking the time to share your experience. With feedback such as yours, we can turn our attention directly to areas needing improvement. Thank you again for your comments. We look forward to welcoming you again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thanks for making Extended Stay America a part of your plans. It is a delight to know you liked our well-kept amenities and that you found our location convenient for your needs. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Gill, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management