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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Rooms are not cleaned unless a request is made by the guest. Beds were not made unless the guest made their own. When I am on vacation I do not intended to clean and do the normal day things I would do at home. There were three guest booked for the room and only enough towels for two. No coffee pot in the room to make morning coffee. Very poor room for the money paid.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
It was great!!! The room and services was great! The lady in the lobby and over the phone was great they made us feel accommodated and well taken care of.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to know you liked the comfort of your well-appointed room and were highly impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
It was good Didn't like that they had a "grab -n- go breakfast instead of a real breakfast. But my stay was good.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Had a great experience. Very clean as soon as you walk into the lobby as well as the rooms itself! will definitely come again!!
Business response:
Thanks for including Extended Stay America in your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
The worst Extended Stay Suites place I have stayed at. Bathroom was filthy. Hair and toothpaste marks on the wall looked like it needed a good scrub down. The vent in the bathroom was covered in dust. Very little extra amenities- usually have a coffee maker or cups, plates, etc. all cupboards were bare with a note to ask for what you needed. No pool I was aware of and the elevator seemed like it was going to break down at any moment. We stayed on the third floor and the hallways were not air conditioned and very hot. Guess i... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
When checked in, the room was not ready. Had to wait over an hour after check in time.
Business response:
Amanda, thank you for your feedback. We are pleased you choose to stay with us, but we are sorry for the inconvenience you experienced at the time of check-in. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Great affordable hotel came with all essentials even to cook
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Everything was great only one problem the sink was slow to drain and I forgot to tell the staff when I checked out
Business response:
We are so glad you enjoyed your time at Extended Stay America. Your feedback is appreciated as it will help us improve our facilities moving forward. Thank you for your review, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,403 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.