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Extended Stay America - McAlester - Hwy 69
- Hotels
- McAlester, OK
About this business
Location details
425 S George Nigh Expy, McAlester, OK, 74501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was hard and uncomfortable, otherwise it was clean and well kept
Business response:
Dear Emily, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention so we can continue to improve our hotel. We are happy to know that the rest of your sta... read more
This was a nice place to spend a night on the road. Close to restaurants. Room was clean, good internet and friendly staff. Breakfast was minimal, a snack bar and coffee.
Business response:
Dear LuAnne, Thank you for choosing to stay at Extended Stay America and for sharing your positive experience! We're thrilled to read that you found our location convenient, with clean rooms, good internet, and friendly staff. Your feedback is greatly appreciated. We apologize for any shortcomings with our breakfast offerings and will use your comments to improve. We hope to welcome you back for another comfortable stay in the future. Safe travels!Sincerely,Hotel Management
The only real negative is the parking lot. I have stayed many times and always had great experiences.
Traveling through and looking for a place to spend the night. Very clean at a reasonable price.
Business response:
Dear Mike, Thank you for taking the time to write about your experience at Extended Stay America. Knowing you found great value in our accommodations and service brightens our day. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
Carpet looked dirty, lumpy beds and pillows. Needs an update. Good room size, quiet. Online ad misleading, booked two queens, ended up with doubles. Ad said breakfast, but is "grab and go", limited selection. Next time I'll pay more and stay in a nicer place.
Business response:
Dear Ed, Thank you for taking the time to share feedback about your recent stay. We apologize for any inconvenience caused by the oversight in housekeeping. We value cleanliness and understand how important it is for our guests. Moving forward, we will take necessary measures to ensure our team pays closer attention to this aspect. Furthermore, we always aim to provide accurate information to our guests and apologize for any miscommunication that may have caused frustration regarding our breakfast option. Thank you for choos... read more
It’s okay
There was no one at the front desk when we checked in and no one when we left, we had to ring a bell to get someone. There were a couple of men in hoodies hanging around outside, not sure what they were doing but it did make me a little uncomfortable. The lobby was nice and welcoming with a grab and go box for people in a hurry. Our room had a couple of issues: The left side of the bed was so close to the wall that I had to turn sideways in order to get into bed. There wasn't a nightstand or plug on that side so I had to plu... read more
Business response:
Dear Joseph, Thank you for staying with us and sharing your feedback. We appreciate your comments on the lobby amenities. However, we apologize for the inconvenience caused, especially by the lack of services and the issues with the bed. Your experience fell below our standards, and we regret any oversight. We'll address your concerns with the relevant team members to ensure improvements are made for future guests. Your feedback is invaluable, and we thank you for bringing it to our attention. We appreciate your patience and... read more
Frequently asked questions about Extended Stay America - McAlester - Hwy 69
How is Extended Stay America - McAlester - Hwy 69 rated?
Extended Stay America - McAlester - Hwy 69 has a 4 star rating with 1,141 reviews.
When is Extended Stay America - McAlester - Hwy 69 open?
Extended Stay America - McAlester - Hwy 69 is open now. It will close tomorrow at 12:00 a.m.