Extended Stay America - Memphis - Germantown

Business response:

Dear Guest, Thank you for your positive rating and for choosing to stay with us. We are glad you took a moment to share your feedback about your visit. At Extended Stay America, our team works hard to provide a comfortable and welcoming environment for every guest. We truly appreciate your support and hope your overall experience was enjoyable. We look forward to the opportunity to welcome you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased to know the front desk team provided a positive and supportive welcome after a long day, and we appreciate that recognition. At the same time, we understand how disappointing it can be when room readiness and overall comfort do not fully meet expectations. Cleanliness and upkeep are priorities for us, and your feedback will be shared with our team so standards remain consistent. We value your comments and would welcome the opportunity to provide a more comfort... read more

Business response:

Dear Guest, Thank you for sharing such positive feedback with us. We are delighted to know that your experience left a strong impression and that you enjoyed your stay. Our team truly enjoys creating a welcoming experience, and your kind words mean a lot. We look forward to the opportunity to welcome you back to Extended Stay America again whenever your travels bring you our way. Sincerely, Hotel Management