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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mrs.Erica is very sweet , patient & understanding.
Business response:
Dear Elvira, We sincerely appreciate your review of Extended Stay America. Your thoughtful words about Ericaare genuinely appreciated, and we are delighted that our attentive hospitality made a lasting impression on your stay. It was our utmost pleasure to host your visit, and we eagerly anticipate the opportunity to welcome you again in the near future. Sincerely, Hotel Management
Craig at the front desk is very nice , he’s patient & very understanding
Hotel was in a great location and the design of the facility is nice, the rooms have great layout. The cleaning is not good, though. The entire hotel smells pretty bad. There was grime on counter tops and heavy dirt and sludge in drawers of kitchenette. This facility is obviously very understaffed as well, as it was very hard to find an attendant and when I finally got them on the phone, they sounded exhausted and said that they were too busy to help, and I would need to wait 30 minutes. Checking in and out was difficult, as... read more
Business response:
Dear Tyler, We appreciate your taking the time to provide detailed feedback about your stay. While we are glad that the bed and bathroom met your expectations, it is clear that several aspects of your experience, including cleanliness, staffing availability, and maintenance response, fell short of our standards. Your observations will be shared with our relevant teams to address these concerns and improve service for future guests. We value your insights and hope to have the opportunity to provide a more comfortable experien... read more
The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️
Business response:
Dear Elvira, Thank you for sharing such a heartfelt message about your experience at Extended Stay America. It truly warms our hearts to hear how Tiara and Erica made you feel so welcomed and understood. They genuinely care about every guest, and knowing their kindness made a difference in your stay means a lot to us. We’ll make sure they hear your wonderful words, which will surely make their day. We can’t wait to have you back with us for another memorable stay. Sincerely, Hotel Management
The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️
Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.
Business response:
Dear CasSandra, Thank you for taking the time to share your experience. We’re glad our team was able to assist you and make your stay easier. We also appreciate your feedback regarding the room, and our housekeeping team will ensure every area receives extra attention to provide a more comfortable environment. We look forward to the pleasure of welcoming you back for a delightful stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,904 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.