Extended Stay America - Miami - Airport - Doral

Business response:

Gregory, thank you for sharing your gracious review of Extended Stay America. We are thrilled to know that you have enjoyed all of your visits, and we cannot thank you enough for praising our courteous associates and the comfort of our accommodations. Your compliments will be shared with our entire team. We look forward to welcoming you on your next trip. Sincerely, Hotel Management 

Business response:

Anonymous, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know you liked our courteous associates and found our location perfect for your plans. Thank you for selecting us, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Assad, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Claudia, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the issues in your suite and the inconvenience it caused. Your feedback will be shared with the appropriate teas for review and action. We value your concerns and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Saudia, thank you for your rating. We want every guest to have a pleasant experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver excellent hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Christopher, thank you for being our guest. We are sorry you were disappointed with our hotel’s policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to you. On a positive note, we appreciate your nice comments about our courteous associates. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management