Extended Stay America - Miami - Airport - Doral

Business response:

We are flattered by your very kind review of Extended Stay America. Team members like Lola are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Rafael, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you liked your accommodations and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you had due to the low water pressure. We have asked our maintenance team to look into this and rectify the problem immediately. We appreciate you recommending us to future guest and look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Daniel, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rina, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Your outstanding review of Extended Stay America made our day! It’s great to know you had a great time with us and that our ideal location made your stay a memorable one. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Dirk, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Brandon, thank you for choosing our hotel. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Julio, thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that our location was convenient for you. We appreciate you recommending us to future guests and hope to see you again soon. Sincerely, Hotel Management