Extended Stay America - Milwaukee - Wauwatosa

Business response:

Dear Keewonda, Thank you for taking the time to provide feedback regarding your recent stay. We recognize the significance of maintaining a fresh and clean environment for our guests, and we sincerely apologize for falling short of your expectations in this regard. Cleanliness is a fundamental priority for us, and we will take the necessary steps to ensure our team pays greater attention to these standards. We look forward to the opportunity to welcome you back and provide an enhanced experience. Sincerely, Hotel Management 

Business response:

Dear Amanda, We are glad you stayed with us, though we are sorry certain aspects of the room didn’t meet expectations. That’s certainly not the experience we aim to provide. Your feedback helps us identify areas that need attention, and it's being shared with the appropriate team to address. We’d love the chance to welcome you back for a much more comfortable and well-maintained visit next time. Sincerely, Hotel Management 

Business response:

Dear Catherine, Thank you for taking the time to share your experience. While we’re glad you chose to stay with us, it’s disheartening to learn that your visit did not meet expectations. Cleanliness is a priority, and we sincerely apologize for the condition you encountered, as this is not reflective of the standards we aim to uphold. Your comments have been noted and will be addressed with urgency. We hope to have the opportunity to restore your confidence with a more positive stay in the future. Sincerely, Hotel Management 

Business response:

Dear Laura, Thank you for your feedback. We sincerely apologize that the condition of your room made you feel uncomfortable. We take your comments seriously and have shared them with our team for immediate attention. Please be assured that we have security on our property around the clock to ensure the safety of all our guests. We appreciate you bringing this to our attention and regret that we did not provide the welcoming experience you expected. Sincerely, Hotel Management 

Business response:

Dear Kenneth, Thank you for your feedback. We apologize that the experience did not meet your expectations in terms of value and cleanliness. Your comments will be shared with our team to help us improve our services. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management 

Business response:

Dear Andrew, Thank you for sharing your feedback. We sincerely apologize that the condition of your room and the available amenities did not meet your expectations. Your comments are greatly appreciated. In alignment with our Select Suites concept, we aim to provide apartment-style accommodations equipped with full kitchens, allowing guests the flexibility to prepare their own meals at their convenience, including breakfast. Furthermore, we maintain a limited supply of toiletries at the front desk and recommend that guests b... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unacceptable condition of the room and the inconvenience you faced upon arrival. This does not reflect the standard we strive to maintain. Your frustration is completely valid, and we regret that this contributed to such a disappointing stay. Your comments have been shared with the appropriate teams to address these issues. We appreciate your feedback and hope to have the opportunity to make things right in the future. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations. Your feedback is valued and will be shared with the appropriate teams as we continue working to improve the guest experience. Sincerely, Hotel Management