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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I mean, its an extended stay place. got it. a lot of workers here longish term. but the smokers have made a mess of the front area.
Business response:
Dear Warren, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
great stay
Amazing stay It was amazing. I was staying in town for the Taylor Swift concert. I was allowed to check in early. Everyone at the front desk was amazing. It was clean. Perfect low cost option when staying in town. Larry is great. I would highly recommend.
Business response:
Dear Jennifer, Thank you for choosing Extended Stay America and sharing your wonderful experience with fellow travelers. Our team strives to deliver a seamless stay with exceptional service and accommodations. Therefore, we are genuinely pleased that we made this possible for you. Thank you for recognizing the excellent service our associates provided. We will certainly share your generous comments with them, especially Larry, to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward ... read more
I always appreciate a friendly staff. Great customer service. Comfortable and clean room. Walls are paper thin , you can hear everything and everyone, however we didn't have any problem. There are no public transportation around so my husband and I took Lyft. I recommend this hotel.
The staff was very nice. The room had an old cigarette smell that carried throughout the room. The moment you open the door, you could smell it. The smell was in the sheets and everything. There were glitter and pink stains on the floor and bathroom counter. The toilet had some black stains on it. The shower was very clean though. We were too tired from traveling so we just slept but we will not be booking here again.
Business response:
Dear PAKOULAJP, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not entirely your impression. We are sorry for any disappointment caused by our oversight in preparing your suite. Despite this, we are happy you commended our associates and recognized their efforts. We hope you will consider giving us another opportunity to host you again, as we are confident you will enjoy a much better experience... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 854 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.