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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would prefer carpeting on floors. Also bathroom light went out after 30 seconds in shower. Was fixed after we reported this issue.
Business response:
Dear Nelson, Thank you for choosing us. We are sorry that the condition of the room received did not meet your expectations. We regret any inconvenience caused, as we want every guest to have the best experience in everything. Thank you for your feedback and for letting us know your preference about carpeting the floor, as we can use this to enhance future experiences. We hope you will allow us another chance to host you again with a better visit.Sincerely,Hotel Management
Security is great, location excellent, facilities are clean and comfortable, front desk management has been exceptional - very accommodating and good natured, especially Matt and his wife.
Business response:
Dear Eugene, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. We are delighted to meet all your expectations, and you enjoyed your time with us in all aspects. Thank you so much for making us feel proud with your wonderful comments. Our goal is to provide an exceptional experience for our guests with outstanding hospitality and comfortable suites in a safe environment. It was a pleasure to host you, and we hope to see you again.Sincerely,Hotel Management
It beats sleeping under a bridge. So when you stay at extended stay Hotels you do not deal with common business people and family’s generally but rather tradesmen and people living at the hotel for whatever reason. The staff was very friendly and gave us an early check in after a long drive. The rooms were very basic with no carpet which is ok by me .. yes we did smell weed at this place … whatever. Spring beds and the pillows were weird , one is too small 2 was too much. Toilets had this water saver timer thing so you could... read more
Business response:
Dear Doug, Thank you for choosing us. It is glad to read that our accommodating team attended to you well after a long drive and gave an early check-in. However, we are sorry that the condition of the room received did not meet your expectations. We regret if you were unaware of our kitchenware policy which says to ensure cleanliness, they are kept at the front desk instead of in the rooms and delivered to the guest's suite as requested. In response to your review, we shall instruct our team to clarify these at check-in. Con... read more
The staff was very nice. The room had an old cigarette smell that carried throughout the room. The moment you open the door, you could smell it. The smell was in the sheets and everything. There were glitter and pink stains on the floor and bathroom counter. The toilet had some black stains on it. The shower was very clean though. We were too tired from traveling so we just slept but we will not be booking here again.
Business response:
Dear PAKOULAJP, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not entirely your impression. We are sorry for any disappointment caused by our oversight in preparing your suite. Despite this, we are happy you commended our associates and recognized their efforts. We hope you will consider giving us another opportunity to host you again, as we are confident you will enjoy a much better experience... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.